Frequently Asked Questions

  1. I'm getting the following error when I try to pay with PayPal: Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address. What should I do?

This message means that your PayPal account is associated with an address that is not what we have on file as your billing address. Please update your billing address if you run into this error.


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